Terms of Use

Ask Bob: Tableside · Last updated 3 September 2026

These terms are the agreement between you and us for the Ask Bob: Tableside app. They are written to be read, not to be survived. If something here is unclear, email us and a person will answer.

By downloading or using Tableside you agree to these terms. How we handle your data is a separate document: the Privacy Policy.

Tableside and Ask Bob are separate apps with separate accounts, separate subscriptions and separate terms. These ones cover Tableside.

Who we are

Ask Bob: Tableside is operated by Woodburn Grupo S.L. ("we", "us"), CIF B26871616, registered in Spain with its registered office at Avenida del Doctor Waksman 17, 11-22, 46006 Valencia, Spain. For anything about these terms, your subscription or the app, contact us at info@askbob.guide.

The subscription

Tableside is a paid app. There is no free tier and no trial that turns into a bill — everything the app does is inside the one subscription, from the first minute.

There are three plans: monthly, 3 months and 12 months. All three are auto-renewing subscriptions.

The price is the one shown to you in the app and in the App Store or Google Play before you confirm, in your country's currency. That is the price that applies. Prices differ by country because each store sets the local figure.
Payment is taken by Apple or Google, whichever store you bought through, and charged to your App Store or Google Play account at confirmation. We never see your card details.
Renewal. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before that period ends. The renewal is charged to the same account within 24 hours of the end of the period, at the plan's then-current price for your country.
Cancelling is done in the store, not by emailing us — we cannot cancel a store subscription on your behalf.
- iPhone/iPad: Settings → your name → Subscriptions → Ask Bob: Tableside → Cancel.
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Ask Bob: Tableside → Cancel.
Cancelling stops the next renewal. You keep everything you have paid for until the end of the period you are in.
Price changes. If we change a plan's price, the store will tell you before it applies and will ask for your agreement where it is required to. You can always cancel instead.
Refunds are handled by the store. Apple and Google take the payment, so they run the refunds — request one at reportaproblem.apple.com or through Google Play. We cannot issue a refund for a store purchase ourselves. Tell us anyway if something went wrong; we would rather fix it.
Cancelling Tableside does not touch your Ask Bob subscription, or the other way round. They are billed separately.

Access codes and complimentary access

We sometimes give access directly — a code for a tester, a partner, or a period we have offered you. That is not a store subscription: nothing is charged, nothing renews, and when the period ends the app simply returns to asking you to subscribe. A code is personal to you, is not for sale or resale, and we can withdraw one that is being shared or abused.

What the app will never do

This is the most important section on the page, and it is short.

Tableside will never tell you whether a dish is one you can eat — not for an allergy, not for an intolerance, not for a medical condition, in any language, at any price. A printed menu line cannot tell us what went into the stock, the sauce or the fryer, and we do not assess or inspect anything about the food. What the app does instead is put your question into the venue's language so you can ask the one person who can answer it.

The app says this to you on every menu, and these are its exact words:

“I translate menus — I don't know what's in the food. What you can eat is a question for your waiter, on every dish, marked or not.”

Where the app withholds a translation because the venue's own printed line makes a claim about what a diner can eat, it marks that item and says:

“This is the venue's own wording. I don't translate claims about what you can eat — ask your waiter.”

An unmarked dish is not a dish we have assessed. It is a dish whose printed text happened not to trip our filter. The absence of a marker means nothing at all, which is exactly why the notice above appears on every menu whether anything is marked or not. Telling the app about a dietary preference or an allergy so it can write your question out for the waiter does not change any of this: it writes your question, it does not answer it.

The rest of it is written by a computer — read it accordingly

This is an app, not a person. The menu reading, the translation, the dish recommendations, the wine and tasting notes, the spoken order and the phrases it writes for you are all generated by a computer system, working to our own editorial rules, and read aloud by a speech service. That has consequences:

The reading can be wrong. A photo of a menu is read by a machine. It can misread a dish name, a description, a price, a section heading or a wine, and it can miss a line entirely — particularly with handwriting, bad light, glare, a chalkboard or an unusual layout.
The prices it shows are what it read on the paper, not a quotation. The bill is the venue's, and the venue's menu is the authority on what anything costs.
The recommendations are opinions, generated from your taste profile. They are a suggestion for what you might enjoy, not a statement about what a dish contains.
The wine notes are guidance, not fact. Vintages, grapes, regions and tasting descriptions can be wrong.
Nothing the app says is professional advice — not medical, dietary, nutritional, legal or financial — and it is not a substitute for it. If what you eat is a medical matter for you, your doctor and the venue's staff are the people to ask, every time.
We do not endorse the venues whose menus you photograph, we are not paid by them, and we have no control over what they serve or how they prepare it.

Photographing menus

You point your own camera at a menu you are holding. That is your act, and you are responsible for it: photograph only menus you are allowed to photograph, respect the venue's wishes and the other diners around you, and don't photograph people. Menu text belongs to the venue that wrote it; the app puts it into your language for your own use at that meal, and the translation is not yours to publish, sell, or hand to anyone as a menu of their own.

A menu you capture, and the reading we make from it, are deleted automatically within 24 hours — see the Privacy Policy for exactly what that covers.

Using the app properly

Please don't:

use Tableside for anything unlawful, or to harass, defraud or harm anyone;
resell or republish the app's output as your own product or menu, or use it to build or train a competing service;
script, scrape, automate or otherwise hammer the app, share one account between many people, or try to get round the limits on the fair-usage page, the paywall, or the store's billing;
reverse-engineer, decompile or tamper with the app, or attack, probe or overload our backend;
upload a photo you do not have the right to upload, or that is illegal.

The app, its content and its voice are ours (or our licensors'). Your subscription is a personal, non-transferable licence to use the app — it does not transfer ownership of anything. Your taste profile and your meal log are yours, and you can delete them at any time.

Fair use

Reading menus and speaking them aloud costs us real money every time, so a few things carry a number. The limits in force today are on the fair-usage page, and in short they are: 25 menu captures per day, up to 10 pages per capture, and 40 read-alouds per day. Recommendations and your meal log are not rationed. Those numbers are set on our server, and they may change — we will publish any change on that page and give notice in the app before reducing a limit in a way that would affect normal use.

Tracking — there isn't any

Tableside does not use advertising tracking, does not carry an advertising identifier, and does not sell or share your data with data brokers or advertisers. There are no ad SDKs and no third-party analytics SDKs in the app. What you eat stays yours.

This is why you will never see the iOS "Allow app to track your activity?" prompt in Tableside: that prompt exists to ask permission to track you across other companies' apps and websites, and we do not do that. There is nothing to ask about. The Privacy Policy lists the small number of providers we do use to run the app.

Ending it

You can stop any time: cancel in the store, and delete your account in the app if you also want your data gone (that wipes your server-side data, including your taste profile and your meal log — see the Privacy Policy).

We may suspend or close an account that is breaking the section above, or where we are required to by law. Where it is fair to do so we will tell you first and give you a chance to put it right. If we close your account for a reason that is not your fault, you can ask the store for a refund of the unused part of your period. We may also stop offering the app, or change what it does; if we withdraw it entirely we will say so with reasonable notice.

We give the app as it is. We do not promise it will always be available, always read a menu correctly, or always work with every phone, and we are not liable for indirect or unforeseeable losses. None of this limits any right you have as a consumer that cannot be limited by law, or our liability for death, personal injury or fraud.

Your rights as a consumer, and the law that applies

These terms are governed by Spanish law. If you are a consumer resident in the EU, EEA or UK, you keep every protection your own country's consumer law gives you, and you can bring a claim in your own country's courts — nothing here takes that away.

The 14-day withdrawal right, said plainly. EU consumer law gives you 14 days to withdraw from a distance contract. For digital content delivered immediately — which is what a subscription you start using is — that right ends once delivery has begun with your consent. By subscribing and using the app straight away, you are asking us to start immediately and acknowledging that you lose the withdrawal right at that point. If you have not used the service within those 14 days, ask the store for a refund and tell us — we will support it.

You may also use the EU's Online Dispute Resolution platform, though we would much rather you emailed us first: info@askbob.guide.

Changes to these terms

If these terms change we will update the date at the top, and for material changes we will note it in the app. Continuing to use Tableside after a change means you accept the new version.