Ask Bob · Last updated 6 November 2026
Ask Bob is a travel companion that gives you trustworthy local picks and downloadable city guides. This policy explains exactly what data the app — and this website — handles, why, and who processes it. We keep it short because Ask Bob collects little: no ads, no tracking, no profiling, and no selling of your data — ever.
Ask Bob is operated by Ultimate Apps Ltd, a company registered in England and Wales (company no. 17536893), registered office 71-75 Shelton Street, London WC2H 9JQ, United Kingdom ("we", "us"), the controller of your personal data. We are registered with the UK Information Commissioner's Office, registration no. ZC283265. For any privacy question, contact us at info@askbob.guide.
| Data | Why | Notes |
|---|---|---|
| Approximate/precise location | To find great places near you ("5 km around me") | Only when you use a location feature. Sent to our backend to build your answer, and saved on the guides you generate so they stay accurate. Never used to track you across apps. |
| Your account ID | To remember your subscription, the guides you own and your plan's allowances | Created when you sign in, which everyone does on first launch: with Apple on iPhone, with Google on Android. There is no guest mode. |
| Your email address | To sign you in and tie your subscription to you | On iPhone we ask Apple for your email and nothing else — not your name. Apple's Hide My Email works fine, and we never see your real address if you use it. On Android, Google gives us your email address when you sign in; depending on your Google settings it can also pass the name and profile picture on your Google account, which our sign-in provider records with your account. We don't use them. Your email is shown in Settings so you can see which account your subscription is tied to. We never send you marketing. |
| Purchase history | To unlock your subscription and the guides you've bought | Handled through Apple or Google Play, and RevenueCat; we keep a ledger of your credits and guides against your account ID. We never see your card details. |
| A photo you choose to identify | To answer a single "what is this?" request | The image is sent to our backend and on to Claude to generate that one answer, then discarded — we don't keep it and we don't build a profile from it. |
| A daily count of your requests | To run your plan's allowances and stop abuse | We record that a request happened and when — never what you typed. Without this we can't keep the service honest for everyone. |
| Subscription screen events | To learn which screens lead people to subscribe | When the subscription screen is shown, when you start a purchase and when you close it, and which screen it came from. Linked to your account ID, deleted after 180 days, never used for advertising and never shared. |
We do not collect your health, financial or contact details beyond the email above. We don't store the text of what you ask or search for. Places you save stay on your device — they're never uploaded to us. There is no advertising identifier and no App Tracking Transparency prompt, because we don't track you.
We use a small number of trusted providers strictly to run the app:
We post our own short videos to our YouTube channel, @askbobguide, using YouTube API Services. Our upload tool signs in only to our own channel. It does not read, collect or store any information about you or any other YouTube user. By watching our videos on YouTube you are subject to the YouTube Terms of Service, and Google handles your data under the Google Privacy Policy. If you ever grant any service access to a YouTube account, you can revoke it at any time at Google's security settings. Questions: info@askbob.guide.
Guides you own are stored on our server tied to your account, so they survive reinstalling the app and follow you to a new device when you sign in with the same Apple or Google account.
Ask Bob is not directed at children and does not knowingly collect data from children.
If this policy changes we'll update the date above and, for material changes, note it in the app.
Change of controller, 23 October 2026. Ask Bob was previously operated by another company. From 23 October 2026 it is operated by Ultimate Apps Ltd, named under “Who we are” above, which is now the controller of your personal data. What we collect, why we collect it and your rights are unchanged.