Ask Bob · we're happy to help
Email us and we'll get back to you: info@askbob.guide
Do I need an account?
Yes — Bob is a subscription, so you sign in with Apple (one tap). That's what keeps your subscription, your guides and your saved places with you when you change device.
How do city guides work?
Ask for a city (or "5 km around me") and Bob writes you a beautiful PDF guide of his best picks. Guides you own can be re-downloaded free, forever, and open offline.
I bought a guide — where is it?
Open My Guides. Anything you own re-downloads free. If it's not showing after a reinstall, sign in with Apple so your guides are restored to your account, or email us and we'll sort it.
What does the subscription include?
All of it — unlimited asks, hear mode, the hidden gem in each answer, Bob's "perfect day", point-and-identify, and three guides a month, with more available to buy any time. There is no free tier and no trial. Manage or cancel any time in your iPhone's Settings → your name → Subscriptions.
How do I delete my data?
Delete your account from within the app to wipe your server-side and locally stored data, or email us to request it.